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Frequently Asked Questions: Below are answers to several questions that we get asked on a regular basis. After reading these, if you still need additional assistance, please email our customer service manager. Q. Can I get logos or graphics? Q. Can I get a second color? Q. Can you print on both sides? Q. Can I get a special size banner? Q. Do you do vertical print banners? Q. Do the banners have holes (grommets) for hanging and can I get extra? Q. Do the banners have slits for wind? Q. Can I see a design without ordering and giving my credit card number? Q. When will I get a proof? Q. What if I don’t find my proof posted when it is supposed to be? Q. What if I don't like the design on the proof? Q. How long does it take to get my banner? Q. How do I know when my banner has shipped and how can I track it? Q. How much is shipping? Q. How do I store my banner? Q. I'm not comfortable using my credit card on the Internet, can I order by phone or fax? Q. Who are you and why should I order my banners from you? Q. I am hanging the banner over a street between 2 poles; will this banner work? Back To Top Q. Can I get logos or graphics? A. To provide the lowest price, highest quality and fastest service, our banners are priced as TEXT ONLY; We can add CLIP ART from our library for only $5 per design, per banner. This includes 1 or 2 copies of the design on each banner. Back To Top Q. Can I get a second color? A. We are happy to add a second stock color to your banner; however, the addition time required can be substantial, so we do charge a 25% surcharge. Back To Top Q. Can you print on both sides? A. We can do double-sided banners for twice the price of a single side banner. Just click the little box under the size selection on the order form. Both sides must say substantially the same thing, except for arrows, which can point opposite directions. Back To Top Q. Can I get a special size banner? A. To help keep prices low, we stock only the sizes specified. Back To Top Q. Do you do vertical print banners? A. As simple as this would seem, for some reason it always gets complicated and takes a disproportionate amount of design work, so to keep production simple, we do not do vertical print. Back To Top Q. Do the banners have holes (grommets) for hanging and can I get extra? A. Your banner will have metal reinforced holes (grommets) every 3-4 feet. With our high volume, the banners are presewn, so we are not able to put in extras. Back To Top Q. Do the banners have slits for wind? A. Our banners are heavy and will hold up fine in regular to moderate winds. Using bungee cords instead of, or in addition to rope, will relieve some strain from heavier winds. Our production process does not allow us to individually cut the banners. Your always free to cut them yourself with an exacto or utility knife, but if hung properly and not exposed to gale force winds, it should not be necessary. Back To Top Q. Can I see a design without ordering and giving my credit card number? A. With our low prices, we stay very busy, and unfortunately don't have the extra personnel to design banners without an order. Back To Top Q. When will I get a proof? A. For orders placed before 3 pm Mon-Fri (Central time), your proof will be posted within 4 hours. Orders received after 3 pm will be posted by noon the following business day. Back To Top Q. What if I don’t find my proof posted when it is supposed to be? A. You should contact us immediately via email or at 800-324-2970, there may be a problem with the order or email system. Back To Top Q. What if I don't like the design on the proof? A. We're happy to take suggestions and make changes to your design and and post another proof; we want you to be totally happy with your banner. Back To Top Q. How long does it take to get my banner? A. We will usually ship your banner the business day after we receive your proof approval. Shipping will take from 1-4 business days, depending on where you are located. Realistically, you should expect to receive your banner 3-6 business days after placing your order; depending on how fast you approve the proof and where you are located. Check our map of approximate delivery days. For tight deadline work, be sure and email us before ordering, for a definite delivery commitment. Back To Top Q. How do I know when my banner has shipped and how can I track it? A. When UPS picks up your banner, they will email you a tracking number and estimated delivery day. Back To Top Q. How much is shipping? A. Standard UPS shipping is $9 for your entire order. If you need faster delivery, next-day and two-day is available at $40 or $20 respectively. Back To Top Q. How do I store my banner? A. Always roll your banner with the PRINT OUT and store in the shipping box we send. Don't store in extreme heat, like the trunk of your car. Never fold. With these precautions, your banner can last for years. Back To Top Q. I'm not comfortable using my credit card on the Internet, can I order by phone or fax? A. For accuracy and security, we can not take orders by phone or fax. We use Verisign, a very large, reputable, third party credit card processor, with the highest level of security. I can assure you our system is safer than giving your card number to some guy over the phone, who just jots it down on a post-it note. And of course, you are protected from fraud loss by your credit card company. Be aware - Since our banners are custom made, your card is charged when you order; BUT, if you change your mind anytime before you approve the design, for ANY reason, we immediately give a 100% refund, no questions asked, no problem; we only want 100% satisfied customers. Back To Top Q. Who are you and why should I order my banners from you? A. We are a small, family-owned banner company, that has discovered the power of the Internet. It would often take as much time to take an order, as to produce the banner; so we've simplified and automated the order process, and now we can do twice as many banners and charge half as much. We continually strive to not only meet your expectations of great service and a high quality product, but to exceed them, for one simple reason - we want you to become a repeat customer and tell your friends and business associates. Back To Top Q. I am hanging the banner over a street between 2 poles; will this banner work? A. Our banners are of the highest quality, BUT over-the-street (large banners strung between 2 poles) applications are very demanding and generally require special material, therefore we do not recommend our banners for over-the-street type applications. They may still work for a short term, but we can not guarantee these banners and can not give refunds if they fail. To keep things simple, we do not carry the special material required for this application. |
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