Return Policy

Half Price Banners guarantees that all products will arrive as described on our website, will print as shown in your proofs (other than slight color variations), and will be free of manufacturing defects. Since all items ordered from Half Price Banners are custom-printed just for you, we can only accept return requests if your items are produced incorrectly or arrive broken, defective, or damaged from transit. If you are not satisfied with your order for any reason, please contact support@halfpricebanners.com within nine (9) calendar days of delivery and provide the following:

  • Your Order Number
  • Which items from your order are damaged/incorrect
  • Clear digital photos of all damaged/incorrect items, the shipping package, and the packing material

We will review and respond to your return request within 2 business days (usually within 1 business day). If we determine that a product has a manufacturing error, we will quickly reprint and ship your product, provide a Half Price Banners store credit equal to the purchase price of the damaged items, or issue a full refund of the purchase price of defective/broken product(s). Please keep all damaged items and packaging materials for at least two weeks in case the item must be shipped back to our location for inspection.

Additionally, all of our vinyl and large format banners are warrantied for 90 days of use from the date of delivery if installed correctly. If your banner fails within 90 days of delivery, the defect must be reported to Half Price Banners within nine (9) calendar days of the failure along with a detailed description and clear photos of the failed display as it was installed. By ordering, you agree that Half Price Banners holds sole discretion in determining whether the failure of a product is the result of a manufacturing defect. You also agree to provide Half Price Banners with any and all information necessary to determine the circumstances of the product's failure.

Warranty and return policy will not apply under the following circumstances:

  • Customer error - Half Price Banners cannot be responsible for customer errors such as (but not limited to) misspelling/typos, incorrect punctuation, grammatical errors, low-resolution/pixelated files, or providing incorrect contact/shipping information (phone number, email address, delivery address, etc.). Digital proofs for all orders containing custom print items will be provided for your approval before your item is sent to print. Please review your order information and proofs carefully before approving your order for production. Our designers will notify you if your submitted artwork does not meet our quality standards. Once your order is approved, we cannot be responsible for reprinting your order due to customer errors.
  • Color variation - While all of our printers are calibrated to provide outstanding color quality, there will be some slight differences between the colors as represented on your computer screen and colors of the final print. Color matching can be requested for an additional fee of $30 per color, not available for all products. If your job requires a close color match, please make a note in the order comments box and provide a Solid Coated Pantone color. Hard copy proofs for the purpose of color-matching can also be provided for an additional fee.
  • Improper installation/use/care - Proper installation and care of your banner/display is critical to getting the longest life out of your purchase. Text and video instructions to install and care for your display are included in the "Instructions and Care" tabs on our website's product pages, and more helpful tips can be found in our Banner Experts blog. Half Price Banners cannot be held liable for improper installation, use, or care of its products, nor can we be liable for damage due to "Acts of God" such as extreme weather, including but not limited to excessive heat or cold, wind, rain, snow, sleet, or hail.
  • Time-sensitive jobs that arrive after the event date - If your job is time-sensitive and must arrive by a specific date in order to be used, we recommend reviewing the Turnaround info for your product prior to placing your order to ensure it is possible for your product to arrive in time for your event. We recommend allowing enough time for your products to arrive at least 1-2 days before your event. UPS 2nd Day and Next Day Air are available for every product we sell, and rush options are available for most items for an additional fee. You agree that we cannot be held responsible for items that arrive after your delivery date unless we have expressly guaranteed a delivery date in writing (via email). You also agree to expressly state your delivery date in the order comments during checkout. In circumstances with tight deadlines, our staff will inform you via email of the cutoff time by which you must approve your proofs in order to meet your deadline. Half Price Banners cannot be held responsible for a customers' inability/failure to approve proofs prior to the stated production cutoff time.
halfpricebanners.com has a Shopper Approved rating of 4.8/5 based on 4324 ratings and reviews
halfpricebanners.com has a Shopper Approved rating of 4.8/5 based on 4324 ratings and reviews